Terms and Conditions

Bookings and Cancellations:​

• All confirmed appointments require a full deposit beforehand. Confirmation of payment secures the booking.
   

• There is a non-refundable room booking fee of $40 for the 'Standard In-Person Counselling' option at the Ipswich Corporate Office
   

• Cancellation of counselling bookings with more than 24hrs notice will receive a full refund.
  Cancellations with less than 24hrs notice will receive no refund.
  Clients are invited to reschedule any missed appointments.
   

• Concession cards must be provided to receive concession rates.

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Sending Emails & SMS

• By completing contact forms with Crooked Mile Counselling and/or purchasing our counselling services, you agree to receive email and SMS communications regarding your booking and/or appointment.

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Counselling Online via Google Meet

• There is no cost for clients to use Google Meet, but it does use internet data. Check your internet plan for available internet data usage. 

• Google Meet uses end-to-end data encryption to ensure data privacy. 

• If the internet connection cuts out, I will wait five minutes for you to reconnect. If you do not connect, I will attempt to contact you by phone or email.  If you have any issues in connecting, please email me at support@crookedmilecounselling.com.au

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